Check out our Services page to see the wide range of opportunities we provide. If there is something not listed that you need on our page then give us a call and we can have a friendly chat to see if how can meet your needs, no obligation.
Am I eligible for support?
Have you been accepted by the NDIS and have set goals outlined? If the answer is yes then we can work with you, your support coordinator or Missions Australia to identify your specific needs to tailor an individualised support plan for you.
Are we a Registered Provider?
We are not currently NDIS registered but are in the process of becoming registered. This means we can only accept individuals who are Plan or Self Managed not those that are Agency managed. Once we become Registered we can then support Agency managed particpants. All of our staff are fully trained, have been employed in the industry for many years and have extensive lived experience with the right atttitude and ethos when supporting others.
How will we help you achieve your personal goals?
As our organisation’s name advises we pride ourselves on Targeting Support to individuals based on their needs and choices. Every time we support you we will work on at least ONE of your goals, this is to assist you to build your independence and improve your quality of life. It also allows you to build existing skills, aquire new skills, participate in the community and achieve personal desires.
What experience and qualifications do your staff have?
All of our staff have completed and understand the importance of regular training.•compulsory training▪at least a Certificate III in Disability qualification, ▪NDIS training including Worker Orientation - Quality Safety and You, ▪NDIS New Worker - NDIS Induction, Supporting Effective Communication, and Supporting Safe and Enjoyable Meals, ▪have current First Aid / provide CPR certificates, have or are updating their Assist Clients with Medication certification•Our staff have also completed compulsory Induction Training which covers many areas including the delivery of Active Support, Zero Tolerance, Mandatory Reporting and Privacy & Confidentiality training. We like to keep our people informed and ensure we have a safe workplace.•screening / security checks (National Police Checks & have Working With Vulnerable People WWVP registration cards).•experience working in the industry and have received numerous positive comments on their attitude towards others and their work ethic which is why we were extremely happy to have them as part of our team as we trust them completely and are sure you will to.•They also have full licences and have registered and fully insured vehicles.
What is your availability?
Our workers have varied lives and are thus available on different days and times. We work with our participants / clients to match the client with their choice of worker (as we all have different personalities and strengths) and then we can determine if we are a best match organisation. Our staff are then templated with a client so the client knows who to expect to turn up for their regular shifts. Clients have agreed buddy shifts (not charged to client) to ensure they have at least 1 or 2 standby staff should their main staff member be ill or on leave. Clients will be notified of all changes and it is their choice then to accept a change, turn it down or in some cases negotiate an alternate shift time. Chat to us about your needs (day, night, weekend, several days) and let us see what we can do.
Are there any costs outside NDIS funding?
Your NDIS funding covers staff costs & in most cases some transportation funding. It does not cover costs such as meals, entry to activity costs, accomnodation except during respite. Many of our clients have a concession card to allow them discounts for transportation and to get into some locations, whilst others have a Companion Card which allows free entry or travel for the staff member when they are with the client.
What happens if my needs or goals change?
Communication is the key to ongoing success and happiness, talk to us. We pride ourselves on our person-centred approach and are readily adaptable to change to meet our clients needs and / or growth. Clients lives change and we understand this, it could be due to a client reaching their short term goal and progressing to their medium or long term goal. It could also be due to their health or disability declining so we are completely adaptable to modifying our support to our client needs. You as the client are definitely involved in decisions about you, others can be invoved in your decision making (i.e. family members, friend, allied health staff) but only with your consent. There is no charge for making any changes.
How can I provide feedback or raise a complaint?
We have a documented process for both negative and positive feedback to ensure transparency and trust. We want you to feel valued and heard and will provide you details with whom you can contact both within and outside our organsation to process your comments. Feedback is your gift to us as without it we can not be the best of the best (Sorry Men in Black but we feel this statement is so true).
Do I need to complete any paperwork?
Before any support is provided to a client several documents need to be completed. You will have one or more informal meetings to capture your essential information so that we can meet your support needs in the best possible way. During this time we will answer any questions you may have and if you wish to proceed we were support you to complete several essential documents. These include items such as •service agreement•individual risk assessment•consent form•support planSome clients have additional needs and therefore additional paperwork / plans are completed or needed (behaviour support, manual handling, medication, meal management, etc)How often is my NDIS plan updated or reviewed?NDIS plans are typically reviewed every 12 months, but can be for a longer duration (up to 3 years) if your situation is stable. You can also request an early review at any time if your circumstances or support needs change significantly. Do YOU matter or Do I matter?One IMPORTANT POINT we want you to know is we are a small company which intends to stay reasonably small. We value our clients and staff and work closely with them as we believe in LONG TERM RELATIONSHIPS. Never will you feel like a number as you are an important part of our chosen and extended family.
Check out our Services page to see the wide range of opportunities we provide. If there is something not listed that you need on our page then give us a call and we can have a friendly chat to see if how can meet your needs, no obligation.
Am I eligible for support?
Have you been accepted by the NDIS and have set goals outlined? If the answer is yes then we can work with you, your support coordinator or Missions Australia to identify your specific needs to tailor an individualised support plan for you.
Are we a Registered Provider?
We are not currently NDIS registered but are in the process of becoming registered. This means we can only accept individuals who are Plan or Self Managed not those that are Agency managed. Once we become Registered we can then support Agency managed particpants. All of our staff are fully trained, have been employed in the industry for many years and have extensive lived experience with the right atttitude and ethos when supporting others.
How will we help you achieve
your personal goals?
As our organisation’s name advises we pride ourselves on Targeting Support to individuals based on their needs and choices. Every time we support you we will work on at least ONE of your goals, this is to assist you to build your independence and improve your quality of life. It also allows you to build existing skills, aquire new skills, participate in the community and achieve personal desires.
What experience and
qualifications do your staff have?
All of our staff have completed and understand the importance of regular training.•compulsory training▪at least a Certificate III in Disability qualification, ▪NDIS training including Worker Orientation - Quality Safety and You, ▪NDIS New Worker - NDIS Induction, Supporting Effective Communication, and Supporting Safe and Enjoyable Meals, ▪have current First Aid / provide CPR certificates, have or are updating their Assist Clients with Medication certification•Our staff have also completed compulsory Induction Training which covers many areas including the delivery of Active Support, Zero Tolerance, Mandatory Reporting and Privacy & Confidentiality training. We like to keep our people informed and ensure we have a safe workplace.•screening / security checks (National Police Checks & have Working With Vulnerable People WWVP registration cards).•experience working in the industry and have received numerous positive comments on their attitude towards others and their work ethic which is why we were extremely happy to have them as part of our team as we trust them completely and are sure you will to.•They also have full licences and have registered and fully insured vehicles.
What is your availability?
Our workers have varied lives and are thus available on different days and times. We work with our participants / clients to match the client with their choice of worker (as we all have different personalities and strengths) and then we can determine if we are a best match organisation. Our staff are then templated with a client so the client knows who to expect to turn up for their regular shifts. Clients have agreed buddy shifts (not charged to client) to ensure they have at least 1 or 2 standby staff should their main staff member be ill or on leave. Clients will be notified of all changes and it is their choice then to accept a change, turn it down or in some cases negotiate an alternate shift time. Chat to us about your needs (day, night, weekend, several days) and let us see what we can do.
Are there any costs outside NDIS
funding?
Your NDIS funding covers staff costs & in most cases some transportation funding. It does not cover costs such as meals, entry to activity costs, accomnodation except during respite. Many of our clients have a concession card to allow them discounts for transportation and to get into some locations, whilst others have a Companion Card which allows free entry or travel for the staff member when they are with the client.
What happens if my needs or
goals change?
Communication is the key to ongoing success and happiness, talk to us. We pride ourselves on our person-centred approach and are readily adaptable to change to meet our clients needs and / or growth. Clients lives change and we understand this, it could be due to a client reaching their short term goal and progressing to their medium or long term goal. It could also be due to their health or disability declining so we are completely adaptable to modifying our support to our client needs. You as the client are definitely involved in decisions about you, others can be invoved in your decision making (i.e. family members, friend, allied health staff) but only with your consent. There is no charge for making any changes.
How can I provide feedback or
raise a complaint?
We have a documented process for both negative and positive feedback to ensure transparency and trust. We want you to feel valued and heard and will provide you details with whom you can contact both within and outside our organsation to process your comments. Feedback is your gift to us as without it we can not be the best of the best (Sorry Men in Black but we feel this statement is so true).
Do I need to complete any
paperwork?
Before any support is provided to a client several documents need to be completed. You will have one or more informal meetings to capture your essential information so that we can meet your support needs in the best possible way. During this time we will answer any questions you may have and if you wish to proceed we were support you to complete several essential documents. These include items such as •service agreement•individual risk assessment•consent form•support planSome clients have additional needs and therefore additional paperwork / plans are completed or needed (behaviour support, manual handling, medication, meal management, etc)How often is my NDIS plan updated or reviewed?NDIS plans are typically reviewed every 12 months, but can be for a longer duration (up to 3 years) if your situation is stable. You can also request an early review at any time if your circumstances or support needs change significantly. Do YOU matter or Do I matter?One IMPORTANT POINT we want you to know is we are a small company which intends to stay reasonably small. We value our clients and staff and work closely with them as we believe in LONG TERM RELATIONSHIPS. Never will you feel like a number as you are an important part of our chosen and extended family.
